If you are interested in this topic please watch this vodeo from "Google I/O 2010 - Creating positive user experiences" -> link. Its is quite a long video ... its about 1hour long if i'm not wrong but some simple yet useful advices and tips are given to you.
Here is a list of cool topics you will find in the video:
Rules:
- Be Fast - pages should load fast, users should have immediate feedback when they do something. Some cool tools to test your page loading speed are: Firebug or www.webpagetest.org
- Be Yourself - show yourself in the software you create.
- Engage in conversations - twitter, forum, provide your own support - great way to get direct access to the feedback from your users. Install a forum, ticket support, Get Satisfaction
- Be willing to give up control - share code, use third party to do other things per example if youre not very good at it. User iStockPhoto - example for getting graphics.
- Be Polite! Check your software problem and find "where would this be anoying".
- Prepare for failure - prepare for that users
- Be reliable - a website that does not work is a real problem
Tips:
- Provide shortcuts! Ex: Autoselect first form field; choose the order of your tabs in a form, use label in a form
- Surprise your users! Give them more than what you promessed and they'll be happy users that come back, talk about you to their friends, etc.
- Make it easy to get started - openid, facebook login, etc
- Offer a way out - ex: "[save changes] or cancel and don't save"; Account cancelation / Putting account on hold. When you offer a way be extremelly clear about what is going to happen.
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